Cut Solver
Contact

Email us and one of two people replies

There is no support queue, no ticket number and no chat window. Messages go to the two people who write the software, and most are answered the same working day.

Send us a message

Please enter your name.
Please enter an email address we can reply to.
Pick the closest one. It only sets the subject line.
If it is about a layout, tell us the sheet size, the material and roughly what the parts are. That is usually enough for a proper answer first time. Please tell us a little more so we can answer properly.

This form does not send anything by itself. It opens your own email application with the message filled in, so nothing leaves your machine until you press send.

Or just write to us directly

hello@cutsolver.com

Both of us read it. There is no other address, no phone number and no postal address to send anything to, because there is nowhere for it to arrive.

What to expect

  • Trial keysame working day
  • Sales questionsame working day
  • Support question1 working day
  • Licence move1 working day
  • Refund2 working days
  • Weekend messageMonday

We are two people rather than a rota, so an email sent on a Saturday evening gets answered on Monday morning. It does get answered.

Sending a cutting list

The most useful thing you can attach is the list itself, as a Cut Solver file, a CSV or a photograph of a page from a notebook. All three are equally welcome.

If a layout has come out worse than you expected, that list is the only way we can find out why, and it is how a good few of the fixes in the changelog got made.